Delivery Information

Regular Parcels

A third party vendor (UPS) has been contracted to perform your delivery service. Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise. UPS makes up to three delivery attempts, excluding weekends and holidays. After that packages will be held for five business days at the local UPS hub to give you time to make arrangements to receive your packages.

To receive your shipment on the first delivery attempt, track your shipment on®. If you have received a UPS ‘Info Notice’ after one delivery attempt has been made, you can change your delivery options on Your options are:

§  Will Call: Hold the shipment for pickup

§  Reschedule Delivery: Hold the shipment for delivery on a future date

If you need to change the delivery options for your package before the first delivery attempt, please contact us for alternate arrangements. A fee is assessed for all types of delivery change requests. You will only be charged if your request is completed. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fee.

UPS has established specific weight and size limits for the packages that you send with all UPS services. The restrictions below only pertain to individual packages. There are no limits to the total weight of your shipment or the total number of packages in your shipment. Shipments larger than the limits listed below will require the use of our UPS Freight services.

§  Packages can be up to 150 lbs (70 kg).

§  Packages can be up to 165 inches (419 cm) in length and girth combined. 

§  Packages can be up to 108 inches (270 cm) in length.

§  Packages with a large size-to-weight ratio require special pricing and dimensional weight calculations.

Note: Packages that exceed UPS weight and size limits are subject to an Over Maximum Limits charge.

UPS My Choice

Freight Trucking - LTL

UPS truckload division offers a complete range of full truckload services, including standard TL moves, intermodal services, and Dedicated Contract Carriage.

Truckload – Standard truckload service provides direct dock-to-dock delivery with exclusive use of a 53’ trailer, nose to tail, secure with only your products. USP use network of thousands of partner carriers and it’s own fleet of dry vans to ensure you have the capacity and equipment you need, when you need it.

§  Intermodal – Cost-effective options for long-haul moves with a reduced carbon footprint.

o   Expedited Intermodal, with transit time equal to Truckload service, rides the same trains UPS package delivery network uses for reliable service and with priority loading and unloading.

o   Standard Intermodal ‘double stack’ service for the most cost-efficient solution when transit times are less critical.

§  Temperature Controlled – Whether it’s heat sensitive commodities or perishables threatened by freezing weather, we can protect your products.

§  Ocean Transload – Working with UPS Supply Chain Services®port facilities, UPS can transload your ocean import containers, intermodal, and LTL services for final inland delivery, giving you door-to-door control of your international supply chain.

To receive a UPS Freight Truckload rate quote for your repetitive truckload shipments, please contact us at


International Shipment

Due to numerous requests from our international customers we have recently implemented an alternative shipping carrier. The United States Postal Service is a new shipping option integrated into our system, currently available only for international shipments. Please note, that the maximum shipping weight for this service is 70 lb (per Box), therefore the shipping charges for the large Orders may not come up. If you think that the total weight of the items in your Shopping Cart is over 70 lb, try to split your items in two Orders instead. Please be advised that international customers are responsible for paying any destination-country customs dues.

Priority Mail International® service is a reliable and affordable way to send mail and packages up to 70 lb. to over 180 countries.

    •    Delivery in 12 to 18 business days*
    •    Reliable and affordable
    •    Includes tracking information

Generally, the maximum combined length and girth is 108". Meaning the combined measurement of the longest side and the distance around the thickest part can’t be more than 108". Some countries have lower restrictions.

Express Mail International® service gives you affordable and fast international delivery to more than 180 countries.

    •    Delivery in 5 to 7 business days*
    •    Includes tracking information

Packages can be no more than 36 inches in length and 79 inches combined dimensions.

* For many major markets. Average number of days may vary based on shipping destination.